Adrian Brady-Cesana has been starting, building and scaling companies and internal customer facing teams his entire career. He has an in-depth understanding of what it takes to succeed in growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. Each week he hosts amazing customer focused business leaders from across the world to talk about The Four CX Pillars; Team, Tools, Process and Feedback! He also spends much of his time working with his clients and team to optimize customer experiences and has a book “The Four CX Pillars To Grow Your Business Now — The Customer Experience Playbook”.
September 30 @ 7PM-8PM PDT – Building a Community Through Your Podcast
The Vietnamese Boat People podcast has organically grown to a listener base from over 10 countries with a community that is emotionally connected to the mission of the show. From one founding member, we have grown to team of 15 dedicated volunteers made up of students to experienced professionals and countless contributors to our social media, blog posts and events. As a community, we share the passion to amplify these stories that have been marginalized as part of world history. In this session, attendees will gain low-cost tips and ideas for connecting with audiences outside of the podcast and ways to engage, interact, and build an international community.